Privacy Policy

Effective Date: 16th December 2024

At Proptoniq, protecting your personal information is our priority. This Privacy Policy outlines how we collect, use, and protect the data you share with us, ensuring transparency and compliance with UK data protection laws, including GDPR.

Who We Are

Proptoniq is a property resource platform helping individuals make informed property decisions. For the purposes of data protection, we are the data controller of your personal information.

What Information We Collect

We may collect the following information, depending on how you interact with our website and services:

  • Personal Information: Name, email address, phone number, and postal address

  • Account Information: If you register an account, we collect login credentials

  • Transaction Data: Payment details and service requests

  • Technical Data: IP address, browser type, and usage patterns through cookies

  • Marketing Data: Your preferences for receiving marketing communications

How We Collect Your Information

We collect data in the following ways:

  • Directly from you through contact forms, account registration, or service requests

  • Automatically via cookies and analytics tools when you use our website

  • From third parties if you interact with our services via partners or advertisers

How We Use Your Information

We use your data to:

  • Provide and manage our services

  • Respond to your enquiries and provide customer support

  • Send transaction confirmations and updates

  • Tailor your experience on our site

  • Comply with legal obligations

  • Send marketing communications, with your consent

Legal Basis for Processing

We process your information on these grounds:

  • Contractual: To fulfil our obligations when you use our services

  • Consent: For sending you marketing emails or newsletters

  • Legitimate Interests: To improve and secure our platform

  • Legal Obligation: For compliance with applicable laws

Sharing Your Information

We may share your data with:

  • Service Providers: To deliver our services (e.g., IT support, payment processors)

  • Regulators and Authorities: To meet legal or regulatory requirements

  • Partners: With your consent, for joint marketing activities

We do not sell your data to third parties.

Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve functionality

  • Analyse website usage

  • Deliver relevant advertisements

For more details, see our Cookie Policy.

How We Protect Your Information

We use industry-standard security measures, including:

  • Secure servers and encryption

  • Restricted access to sensitive data

  • Regular security assessments

How Long We Keep Your Data

We retain your data only for as long as necessary for the purposes outlined in this policy or to comply with legal requirements. Retention periods vary depending on the type of data.

Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of the data we hold about you

  • Correction: Request corrections to your data

  • Deletion: Ask us to delete your data where it is no longer needed

  • Objection: Object to processing based on legitimate interests

  • Consent Withdrawal: Revoke your consent for marketing communications

  • Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at [Insert email address].

International Data Transfers

If your data is transferred outside the UK or EEA, we ensure adequate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, with a revised effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, contact us:

Email: [Insert email address]
Address: [Insert business address]