Understanding the key elements of check-in and key handover can help ensure a smooth transition into your new home. This guide covers everything you need to know about what to expect during this important phase, but do keep in mind that the process may vary from letting agent to letting agent.

What is the Check-In Process?

The check-in process is the formal procedure that occurs when you first take possession of your rental property. It typically involves meeting your landlord or letting agent to collect the keys and review the inventory and schedule of condition. Here’s a detailed breakdown of what to expect:

• Scheduling the Check-In:

  • Coordinate with your landlord or letting agent to set a date and time for the check-in that fits both parties. This is usually scheduled for the day of your move.

• Documentation Preparation:

  • Bring necessary documentation, including your ID and any relevant paperwork related to the tenancy, such as the signed tenancy agreement. This ensures that all parties have the required information.

• Key Collection:

  • Keys are often collected from the letting agent rather than meeting them at the property. Confirm the location and time for key collection in advance to avoid any last-minute issues.

Inventory and Schedule of Condition

During the check-in, you will receive the inventory and schedule of condition, which outlines the state of the property and lists all furnishings and appliances included in the rental. Key components of this process include:

• Reviewing the Inventory: The inventory should detail the condition of the property and include a list of all provided items, such as furniture and appliances. Take the time to carefully review this document as it serves as a reference for the condition of the property at the start of your tenancy.

• Reporting Discrepancies: After receiving the inventory, you will have a few days to note any discrepancies or issues. The permitted timeframe will be noted in your tenancy agreement. If you find any problems or missing items, it's essential to report these to your landlord or letting agent within this timeframe to ensure they are noted and addressed.

What to Do After Check-In

Once you’ve completed the check-in and received the keys, here are a few important steps to follow:

• Review the Tenancy Agreement: Take some time to read through your tenancy agreement again, especially any clauses related to property maintenance and your responsibilities as a tenant.

• Notify Utilities: If you know your move-in date, you can contact utility providers ahead of time to set up accounts in your name, especially for services like gas, electricity, and internet. For assistance in getting connected, check out our Utility Suppliers page for helpful resources and guidance.

• Change of Address: Update your address with relevant organisations, including your bank, employer, and any subscription services.

The check-in and key handover process is the start of your rental journey. By being well-prepared and understanding what to expect, you can ensure a smooth transition into your new home.

Remember, this is your opportunity to document the property’s condition and ensure that all necessary utilities and services are functioning correctly. If you encounter any issues during the check-in, don’t hesitate to communicate with your landlord or letting agent.